Five Ways Employee Experience Changed in 2020

2020 was a big year for forced workplace changes, and many of those changes will become a permanent part of employee experiences in 2021, Forrester predicts. Along with a whole list of predictions for the coming year, Forrester has five particular ones for employee experience (EX) leaders to pay particular attention to. Among the findings, Forrester predicts things like automation flourishing in ways that help employees, remote work being largely permanent, and a drastic change in the role of HR
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